Ebook Star-Studded Service: 6 Steps to Winning Patient Satisfaction
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Star-Studded Service: 6 Steps to Winning Patient Satisfaction
Ebook Star-Studded Service: 6 Steps to Winning Patient Satisfaction
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Product details
Paperback: 151 pages
Publisher: Mgma; 1st edition (January 30, 2007)
Language: English
ISBN-10: 1568292813
ISBN-13: 978-1568292816
Product Dimensions:
10 x 7 x 0.4 inches
Shipping Weight: 12 ounces (View shipping rates and policies)
Average Customer Review:
2.6 out of 5 stars
2 customer reviews
Amazon Best Sellers Rank:
#4,066,887 in Books (See Top 100 in Books)
I boughtMarketing Your Clinical Practice, Third Edition by Neil Baum at the same time. This book was superfluous and expensive compared to that one. Baum's book blew this one away. Baum's book is jam packed with ideas, examples, and forms and was very well-written-a phenomenal value. In this book, the font size was huge and lines widely spaced--and it was still physically thin not to mention lacking in concepts. One particularly laughable example is an entire page in the appendix devoted to a photograph of a heart-shaped pin that was given to patients to wear. I should have skipped this one entirely
I really like what this practical book has to offer. Meryl and Kevin have generously shared their years of commitment to patient service and experience serving hundreds of healthcare organizations. They bring their unique capabilities of blending theory and practicality into this easy to read book. It contains many tools to help healthcare administrators and physicians address customer service issues in a meaningful way and achieve better results - Things readers can put into motion in their efforts to achieve Star-Studded Service. Judy Capko, Sr. Healthcare Management & Marketing Consultant and founder of Capko & Company.
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